Small Businessess depend on technology - computer, phones, blackberries, networks, etc. But most Small Businesses have learned over time that can't depend on most computer service providers. Our industry has developed a bad reputation for charging too much, never responding fast enough (or when promised), and not always fixing problems onthe 1st visit. Whay is that?
FACT #1: Computer Service Providers only make money when thier clients have problems. Despite the fact that the vast majority of "Computer Guys" (or gals) are honest and hardworking, they dont have a strong financial incentive to keep thier clients from having problems. Computer Trouleshooters new B.E.S.T program reverses thatwith outr industry-first "No Downtime Guarantee"
FACT #2: There's a shortage of "Good" Computer Service Providers. "Bad" service providers go out of business fairly quickly, but "Good" service providers can quickly become overloaded and overwhelmed. Trying to take care of everyone, they often rush from job to job without taking the time to double-check their work or look for other problems. This means their customers often find more problems after they leave, prompting yet another service call (and often another bill!). Computer Troubleshooters B.E.S.T customers are setup and monitored to prevent problems from happening and resolve them quickly when they do happen, so our techs have more time to spend doing things right.
FACT #3: Most Computer Service Providers can only schedule a service call AFTER thier customer calls them with a problem - and even then they can't be sure how long it will take to resolve the problem and get their cutomers back up and running. With Computer Troubleshooters innovative B.E.S.T. network health monitoring and remote support options, our engineers often "see" problems happening before our customers are even aware. and can solve many of them remotely without having to schedule an onsite visit.
