What does “Guaranteed” mean?
Our full Trouble-Free Guarantee means that we guarantee no computer or network problems, period. No virus problems, no spyware problems, no Windows problems, no network problems, no hardware problems. We also guarantee you'll have no software problems with Microsoft Office, and we even guarantee no printer problems excluding of course for normal consumables (toner, drum, rollers, maintenance kit). We guarantee 99% uptime for all your covered computer equipment, and if we ever miss our goal we'll even pay YOU $100 for every hour your computer or network is down. We are that sure of our solutions.
We even guarantee you won't lose any important data!
During your Trouble-free contract period our TechSmart monitoring software will immediately alert your local Troubleshooter of any potential problems, which will allow us to take proactive steps to resolve the problem right away. (Of course we will never access your computers without your permission, and we will ensure that your systems are safe from any unwanted outside intruders). Your Trouble-Free Guarantee includes unlimited remote access by Computer Troubleshooters to prevent or fix problems during your contract period, and also includes two on-site visits per quarter to visually inspect and verify everything is running OK.
Your Trouble-free Guarantee also means that all important Windows, anti-virus, anti-spyware, and firewall updates are applied automatically to all computers in your office. And you'll receive monthly reports on all our monitoring data and any activity during the month, including defense reports on any outside hacker attacks.
Our Trouble-free Guarantee also means that if at any time you are not satisfied with our services, you can cancel your service with us with just 30 days notice
Last but not least, our Trouble-Free clients also receive a discount on most of our additional services, which can save you money when you move or add new computers or software. You also have access to all our enhanced services, such as:
- Voice-over-IP phone systems
- Virtual PBX's
- Broadband connections
- Telecommuting / work-from-home options and VPN's
- Hosted Email Solutions
- Hosted Customer Relationship Management Solutions
- Document Management
- Custom Software & Database Development
- Video & Web-conferencing
- Online Marketing & Search Engine Promotion
- Website Development & Hosting
- PDA integration & mobile communications
