So how do we do it?
Well It’s not as hard or as complicated as you might think. Computer problems happen for only a handful of reasons: viruses & spyware account for over 50% of all problems we see today, the rest are due to equipment failure, user errors, software misconfiguration, or outside hacker attacks. Our best practices guidelines prevent most of those, and our unique TechSmart management software monitors for the rest, and proactively alerts us your Troubleshooter so that we can take action well before you even know there’s been an issue.
So if it’s that simple, why doesn’t everyone do it?
Some are starting to, but most IT consultants don’t have Computer Troubleshooters depth of knowledge and experience with small business technology. No one has our unique TechSmart management software either, which makes our Guarantee possible. And, to be honest, most IT consultants get paid when there IS a problem, not when there ISN’T one! so they have little or no incentive to fix problems permanently.
Why then do we do it?
Unlike many “computer consultants”, or "one man bands" Computer Troubleshooters exists not just to fix computer problems, but to help small businesses be more successful. We do this by helping businesses make the most effective and efficient use of their technology investment. We don’t want to make money when your computers are down, we want to make money by helping you grow and enhance your business, with technologies and services like cost-saving Voice-over-IP solutions, flexible telecommuting and video-conferencing options, and website design. We can even write custom software to fit your needs, or bring in a Quickbooks consultant to help you streamline your accounting. In short, we want to save you money on computer maintenance so you can spend that money on improving your business through technology.
How much does it cost?
To get started your local Computer Troubleshooter will come out and make a quick initial inspection of your computers and network, and will prepare an estimate. Depending on the age and quality of your current equipment we may require upgrades or replacements of certain components or pieces of equipment in order to meet our requirements for the Trouble-Free Guarantee. Your Computer Troubleshooter will give you a proposal for the necessary upgrades, but you are not required to use us for this work – you are free to purchase elsewhere as long as the equipment meets our reasonable requirements, but you’ll find our CT pricing is very reasonable.
In addition all covered PC’s will need virus, spyware, and firewall protection that is updated daily. Your local Computer Troubleshooter will examine your current solution to verify it’s up-to-date and meets our requirements, or may recommend an alternative if needed. Alternately we can include the cost of these items in your Trouble-Free contract, which saves you the trouble of purchasing and maintaining them yourself.
Our Trouble-Free monthly contracts themselves range from £3 to £50 per PC depending on the services included. We canl discuss specific options with you as part of our initial assessment proposal, and best practices audit.
